Returns and exchanges are accepted within 30 days of delivery. Please call 1-800-821-8179 or email us at firstname.lastname@example.org for return authorization and instructions for returning merchandise. Customer is responsible for cost of shipping the return back to The Trolley Depot by USPS or UPS. Exceptions are if items arrived to the customer in a damaged condition, or if incorrect items or sizes were shipped. The amount of your return will be credited to your credit card or PayPal account once your returned merchandise is received. Customer will be charged UPS rates for any merchandise that is sent out in exchange.